**Your Privacy**

This Privacy Statement explains how we collect, store, use, and protect personal data about you when you access our website (the “Website”), shop with us in-store, or otherwise provide your personal data to us, including via our social media platforms.

**WHO ARE WE?**

When we talk about “Terry’s Butchers,” or “we,” “us,” or “our” in this privacy statement, we are referring to Terry’s Butchers and its associated companies.

**HOW WE USE YOUR INFORMATION**

The sections below outline what we use your information for, why we do it, and what allows us to do so legally:

– **When you visit our website**
We collect your personal information such as name, contact details, payment details, and usage details like the time and date you access the website. We may store or retrieve information on your browser, mostly in the form of cookies, to improve website functionality and personalize your experience.

**Example purposes:**
– **Deliver items to your address:** To ensure that you receive the items you’ve paid for.
– **Process payment information:** To facilitate payments and refunds.
– **Account registration:** To save your preferences and make shopping easier.
– **Manage cookies:** To enhance the user experience, analyze site usage, and assist in marketing efforts.
– **Click and collect orders:** To allow online purchases and in-store collection.

– **When you visit us in-store or contact us directly**
We may collect information like payment details, loyalty club information, CCTV footage, and details of purchases or incidents. Additionally, if you contact us through mail, phone, or social media, we collect basic personal information to address your queries.

**Example purposes:**
– **Process payments and refunds**
– **Rewards and promotions:** To offer rewards or promotions via Loyalty club cards and our mailing list.
– **CCTV recording:** For safety, security, and to improve customer experience.
– **Collecting contact details:** For reasons like lost and found, specific orders, or other customer services.
– **Incident and accident logging**

– **For marketing purposes**
With your consent, we use the information you provide for marketing purposes.

**Example purposes:**
– **Customer Analysis:** To reward loyalty, analyze performance, and enhance satisfaction.
– **Loyalty club administration:** To manage rewards based on loyalty.
– **Consent Management:** To ensure up-to-date consent preferences.
– **Email and SMS Marketing:** To inform subscribers about promotions and new services.

**OTHER INFORMATION COLLECTED**

On occasion, we may process personal data to address complaints and incidents, which may include CCTV footage and, where applicable, health-related information.

**HOW WE SECURE YOUR INFORMATION**

We prioritize the security of your personal information through measures like encryption, access controls, and logging. To enhance your online security, we use Verified by Visa and MasterCard® Secure Code™ for transactions. We take commercially reasonable steps to safeguard your personal data, but we cannot guarantee complete security for transmitted information.

**WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?**

We may share your information internally within Terry’s Butchers and externally with core service providers as needed. This may include companies providing services like website hosting, order processing, and delivery. Information may also be shared to manage insurance and legal claims, support IT systems, or upon request by government departments or enforcement agencies, given a proper legal basis.

**TRANSFERS OF YOUR INFORMATION**

Our third-party service providers may transfer your information outside the European Economic Area (EEA) when required. Such transfers occur only with prior written authorization and under a transfer agreement to protect your information.

**AUTOMATED PROCESSING OF YOUR INFORMATION**

Your personal information may be processed through automated methods on our website, which includes data like IP addresses, browser details, and cookie information.

**HOW LONG DO WE KEEP YOUR INFORMATION FOR?**

We retain personal data only as long as necessary for our business and to meet legal obligations. Retention periods depend on the nature of the data and relevant industry standards, or if no standard exists, a reasonable period to serve you effectively.

**WHAT RIGHTS DO YOU HAVE?**

– Request a copy of the personal information we hold about you.
– Ask about how we collect, share, and use your personal information.
– Update or correct your details.
– Request processing restrictions under certain circumstances.
– Object to processing based on business needs (legitimate interests).
– Request data deletion in certain circumstances.
– Exercise your right to data portability.
– Object to automated decision-making, including profiling, if legally or significantly impactful.

You can exercise these rights by contacting our Privacy Manager via email or post, or by filling out a request through our Privacy Portal. We may request identification to protect your information.

**Opting Out of Communications**
To unsubscribe from our mailing list, click the “unsubscribe” link in our communications. Alternatively, update your preferences by contacting us.

**LINKS TO THIRD-PARTY SITES**

Our website may provide links to other sites. This privacy statement covers only our website and related sites that we own and control. It does not extend to linked sites or how they use cookies.

**COOKIE NOTICE**

Cookies are small files stored on your device that collect data about your interactions with our site. We use cookies for various purposes, including site functionality, performance tracking, personalization, and targeted advertising.

**Cookie Types:**
– **Strictly Necessary Cookies:** Required for the Website to function properly.
– **Performance Cookies:** Track visits and traffic to improve site performance.
– **Functional Cookies:** Remember your preferences to provide a personalized experience.
– **Targeting Cookies:** Set by us or advertising partners for targeted advertising.

**Controlling Cookies**
You can manage cookie preferences through our Preference Centre or by adjusting your browser settings. Deleting or disabling cookies may affect your site experience and functionality.